Terminal 5 seems excessively busy because passengers are ‘crashing into each other’
Terminal 5 seems excessively busy because passengers are ‘crashing into each other’
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Thomas Woldbye defends Heathrow after travel hub named busiest airport in Europe last year
Thomas Woldbye says passengers at UK’s only hub airport are often in ‘the wrong place’
Passengers told to use public transport after disruption caused by ‘technical issue’
If we spent as much time modernising our infrastructure as we did making excuses, we’d have world-leading terminals
Individuals left in arrivals for ‘unacceptable periods of time without access to toilets’, CAA finds
Airport to spend £72,000 per parking space – and passengers risk picking up the tab
