When Jordan Lux blocked her mum's phone number and deleted her from social media, she was resolute about them never speaking again. Such was the hurt and resentment that Jordan, who was 25 at the time, felt towards her mum.
The pair were estranged for almost three years, but eventually managed to tread a long and delicate path back into one another's lives.
Jordan and her mother Danni Ackerman offer a rare both-sides perspective on family breakdown and what it can take to reconcile.
"It's taken about six years of slowly learning, having fights, hanging up the phone angry, and not being able to communicate properly," says Jordan, now 33, speaking from her home in California.
She is joined on our call by Danni, 59, in Las Vegas, who is very candid about how much she "messed up and wasn't there" for her daughter. Therapy, alongside lots of "painful" conversations with her daughter, has helped them to start sifting through their "family messiness and complexity".
