I was stranded in Brussels after a power failure, but the promised refund for hotels, food and transport failed to arrive
Eurostar is refusing to honour expenses claims after a power failure in the tunnel stranded thousands of passengers last month.
Our party of four was stuck at Brussels station when all trains to and from London were cancelled for 24 hours. Eurostar staff told us to find a hotel and handed out leaflets promising that accommodation, food and transport costs would be refunded.
It directed us to an online rebooking page that showed no availability for two days. Its normal booking site showed seats on offer for the following day, which suggests it was prioritising new passengers over those who were stranded.
We used the latter site to buy tickets at a cost of €1,230 (£1,072). I submitted my expenses claim and all I’ve received is a £120 voucher to offset against future travel on Eurostar.
