Catch all-new episodes of CNBC Leaders Playbook Wednesdays at 10PM.

These leadership takeaways are part of a new primetime series, CNBC Leaders Playbook, all new episodes Wednesdays at 10 p.m. ET/PT. Hosted by CNBC’s Julia Boorstin, the series goes inside the minds of the world’s top business leaders to reveal how lasting success is built.

In 2011, after guests ransacked an Airbnb

host’s home, the story exploded in the press and #RIPAirbnb began trending on social media.

CEO Brian Chesky admits he didn’t know how to navigate the crisis — and the advice he was getting, to avoid taking responsibility for the damage, didn’t feel right.