Jamie Dimon’s ethos on running a company is pretty simple: Be relentless, and don’t overlook the details. When organizations get too comfortable and begin ignoring the fine print, he said, is when complacency sets in, and a business begins to decay.
With more than 300,000 employees worldwide, the CEO of America’s largest bank can’t be across every issue in the company—which is why he believes this diligence needs to be instilled at every level.
Speaking at the U.S. Chamber of Commerce yesterday, Dimon was asked how he had made JP better than “every other bank in the world,” a take which its CEO immediately disagreed with: “a lot of people do things better,” he began.
That reflection is “one of the reasons we sometimes do better a little bit,” Dimon added, explaining: “I’m relentless: Details, facts, analysis, no bulllshitting, no meetings after meetings, share all the information—put it on the table, put the dead cats on the table—go through system by system by system, get out on the road, visit other companies, they all do things better than you.”
The overall message is to “learn, learn, learn”, a mantra the Wall Street veteran has advised for everyone from Gen Z’s entering the job market to those in leadership.
