Citigroup CEO Jane Fraser, one of Fortune‘s Most Powerful Women—and the top female executive on Wall Street—is pushing ahead with about 1,000 job cuts and has warned staff that “we are not graded on effort” in a fiery internal memo setting a tougher tone for 2026. The cuts are part of a multiyear overhaul that could ultimately eliminate up to 20,000 roles as Fraser demands hard results and an end to what she calls the bank’s “old, bad habits.”
In the memo, previously reported by Bloomberg, Fraser told Citi’s roughly 200,000‑plus employees “the bar is raised” and stressed performance will be judged on outcomes rather than intentions or long hours.
“We are not graded on effort. We are judged on our results,” she wrote, adding she expects “the last vestiges of old, bad habits” to disappear as the bank pursues a leaner, more commercially aggressive culture in 2026. The language marks one of her sharpest internal messages since she took over in 2021, underscoring a shift from transformation planning to execution.
Fraser’s approach also demonstrates why Fortune contributor Jeffrey Sonnenfeld, the Lester Crown professor of leadership practice at the Yale School of Management, chose the Citi CEO as one of his top performers of 2025. Fraser’s “Project Bora Bora” restructuring resulted in full-year revenues tracking toward $84 billion in 2025, the highest since 2010, with records for all five business segments in the last quarter. The latest earnings quarter saw all five business segments hit quarterly records. The stock’s performance ranking, up 67% in 2025, made it the best among major U.S. banks, in a year when Fraser was elected Chair of the Citigroup Board of Directors and was named Euromoney “Banker of the Year 2025.”
