Airports say they were not responsible for incidents that led to passengers being out of pocket or ending trip
In September we arrived at Stansted airport to find that a fire within a departure lounge had closed the terminal.
We had to wait outside in the chilly small hours for nearly two hours. It was another hour before security opened in the terminal, by which time our flight had departed empty to maintain the airline’s schedules. We were rebooked for the following day.
We had to take the train home and pay for a taxi to take us to the airport for a second time early the next morning.
We are thus more than £100 out of pocket. The airport tells us it’s not its fault. The airline says the (empty) flight left on time, so it is not its responsibility.
