Dec. 1 (UPI) -- British communications watchdog Ofcom fined Virgin Media ined $31.5 million for lapses in services after some errors in the process of changing over British customers' analog landline phone service to digital or voice over IP.
Ofcom fined the company after ruling that it failed to protect vulnerable users of the devices, which are usually elderly or disabled people.
Virgin self-reported some "serious incidents" in November and December 2023.
Phone networks have been switching people to digital landlines recently in Britain, but the change can disrupt the medical alert devices, which people depend on to communicate with emergency services or caregivers.
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