From incorrect repayment demands to mistaken claims about emigration or non-existent holidays, those caught up in anti-fraud debacle tell their stories
Demands to pay back thousands of pounds in child benefit, claims of emigration after a serious case of sepsis and a complaints unit that is indifferent to the emotional impact of its errors.
Here parents tell of their experiences of being caught up in the HMRC anti-fraud debacle.
Tetiana fled the war in Ukraine in 2022 with some of her family including her brother, Roman, who is paraplegic, for whom she is now a full-time carer, and baby who was born in 2021.
In October, she was shocked to receive a letter telling her she could be liable to pay back £3,706.35 in child benefit because she had “moved to Ukraine permanently”.
