Residents have complained about glitches in the pet licensing system of the Greater Chennai Corporation. The civic body has set a deadline of November 23 for obtaining a licence for dogs and cats. Chennai Corporation Council recently passed a resolution to collect a fine of ₹5,000 from pet owners who failed to get a licence. Starting November 24, the civic body will begin sending teams to households to collect fines from residents who failed to get a licence for dogs and cats.
Federation of OMR Residents’ Association’s (FOMRRA) Human-Animal Conflict Group said many residents who have already obtained pet licences were unable to log in. FOMRRA flagged the issue on X, claiming that support was not available for users. FOMRRA co-founder Harsha Koda said: “The move to make pet licensing compulsory is welcome, but the rollout leaves much to be desired.”
Pointing to issues reported by residents on social media, he said: “The GCC portal is plagued with technical issues that hinder compliance. In particular, login, renewal, and adding new licenses are problem-ridden: the system refuses the PIN it helped users set up last year and demands a password instead.”
The ‘forgot password’ option is ineffective, producing only an error message. There are no accessible options for assistance or troubleshooting, leaving users without support to resolve these issues, he said.
