Customers told there is no room and sent miles away late at night, or forced to spend the small hours on the street
It seems Travelodge sometimes overbooks rooms – a policy that causes extra cost and distress and is potentially dangerous for vulnerable guests.
I am 77 and had prepaid for a room in Oxford. The hotel manager called me at 10pm to ask if I still needed it. I confirmed I was arriving within the hour.
When I reached reception, I was informed that my room was overbooked. Five other prepaid guests, including four young women, were told the same.
I was rebooked into a Travelodge at a service station 21 miles away. I was forced to take a cab and arrived at the remote location at 2am to find the place deserted and the hotel locked. It took a long time for the hotel’s entry phone to be answered and for me to be let in.
