Chennai Metro Rail is ranked high in a recent customer satisfaction survey organised by Community of Metros (COMET), a group that benchmarks worldwide urban railway performance.
In the survey which was held early this year focusing on everything from service quality, reliability, accessibility, ease of use and comfort to availability, Chennai Metro Rail has received a rating of 4.3 out of 5.
According to officials of Chennai Metro Rail Limited (CMRL), a total of 32 Metro Rail organisations across the world took part in the survey. Interestingly, CMRL witnessed the highest participation from commuters and nearly 6,500 people took the survey.
Between April and May this year, this customer satisfaction survey was held and commuters could provide their feedback through the CMRL website or social media.
CMRL joined COMET in 2024 since it would help to know where the system stands on various aspects in comparison with other systems in the world, receive user feedback and thereby enhance their facilities and performance.
