Last month, J.D. Power released its annual North American Airport Satisfaction Study for 2025.
Mega airports are defined as those with 33 million or more passengers per year. The study measured overall passenger satisfaction by examining their experiences across seven core dimensions in order of importance:
The 2025 study is based on 30,439 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. The study was conducted from July 2024 through July 2025.
“While the annual growth rate in passenger volume seems to be leveling off, we’re still seeing record numbers of travelers pass through the nation’s airports, and, for the most part, they are enjoying the experience,” Michael Taylor, practice lead for the airport study at J.D. Power, stated in a press release.
Just like 2024, the top three airports remain the same, which isn’t surprising, Taylor tells CNBC Make It.
