But even if you make it to the interview stage, you might not be prepared for the curveball question Lyft CEO David Risher likes to ask: “Design a car for a deaf person.”
The prompt may sound unusual, but for Risher, it’s a quick way to “suss out” whether a candidate can put themselves in the shoes of a customer—the ultimate green flag he always looks for when making a hire.
“I want to see the candidate close their eyes and ears and imagine what that feels like, then be able to describe the experience to me in detail, including what someone in that position might need,” Risher told the Wake-Up Call at Work newsletter.
“That’s how I know I’ve got someone who can build great customer-obsessed experiences.”
From Harvard MBA grad to tech CEO
