Furious Royal Mail customers have revealed their nightmare experiences at the hands of the once-trusted postal service, from dead ladybirds to 'vanishing' wedding suits.
Britain's national courier was taken over by Czech billionaire Daniel Kretinsky in a £3.6million deal earlier this year.
But the acquisition has had no tangible effect on the company's woeful delivery statistics with figures this month revealing that just 75.9 per cent of first-class letters and 89.3 per cent of second-class post arrived on time between the end of March and June.
Ofcom requires Royal Mail to deliver 90 per cent of first-class post the next working day and 98.5 per cent of second-class post within three working days, but the firm is falling well short of these targets.
Behind each delayed parcel and every tardy letter lies a story, ranging from the frustrating to the horrifying.
