Norwich City Council abandons IT project after years of delays

A council has decided not to proceed with a major IT upgrade after the project was beset with problems and delays.

Norwich City Council has now agreed compensation from the contractor, Civica, over the failed implementation.

It had spent years trying to implement a cloud-based version of a workflow management tool covering benefits, council tax, revenues, business rates and housing.

Both parties would not disclose the amount paid by Civica, citing commercial confidentiality.

Councillors received an email confirming the settlement had "reached satisfactory agreement on project costs".