Instagram users have told the BBC of their confusion, fear and anger after having their accounts suspended, often for being wrongly accused by parent company Meta of breaching the platform's child sex abuse rules.
For months, tens of thousands of people around the world have been complaining Meta has been banning their Instagram and Facebook accounts in error.
They say they have been wrongly accused of breaching site rules - including around child sexual exploitation.
More than 500 of them have contacted the BBC to say they have lost cherished photos and seen businesses upended - but some also speak of the profound personal toll it has taken on them, including concerns that the police could become involved.
Meta acknowledged a problem with the erroneous banning of Facebook Groups in June, but has denied there is wider issue on Facebook or Instagram at all.
