A black mother claimed American Airlines prevented her family from checking in their disabled child's stroller at the gate while extending the courtesy to white families on the same flight.
The mom posted about her experience on TikTok, accusing the airline of discriminating and humiliating her family during a recent trip.
The incident allegedly occurred on July 12, when the family was traveling with their four-year-old daughter, who has a disability that prevents her from walking unassisted in public.
According to the mother, who posts under the username @nneomastorm_, the stroller is not only necessary but a federally protected mobility aid.
When the family attempted to bring the stroller through security and check it at the gate, the mom claimed they were met with hostility from three white American Airlines employees who refused to even glance at the child's medical documentation.
