When I tried to renew tax I was told I had to send evidence vehicle was still running, and investigation would take weeks

I recently tried to renew the tax on my van, but the DVLA told me that the vehicle had been registered as scrapped. This was news to me.

The DVLA insisted I take it up with my insurer, which confirmed that the vehicle is still insured and roadworthy.

I was required to send the DVLA evidence of this and was told that the investigation would take at least six weeks, during which time the van could not be driven.

I live in a rural area and am reliant on it. I’ve since received a further letter from the DVLA naming the insurance company that wrote it off, and telling me to contact them.