Post reporters test out services of five operators in city centre, but most struggle to take orders and dispatch drivers
How do Hong Kong’s new taxi fleets stack up? Post journalists tried… but could only order one car
Four out of the five new premium taxi fleets in Hong Kong have failed to accept ride requests within 30 minutes in the city centre, a test by the Post has found several days after the cabs hit the streets with full licences providing ride-hailing alternatives for commuters.
The test, conducted on a weekday morning in Tsim Sha Tsui, involved five Post reporters placing orders using separate apps from the five operators: SynCab, Amigo, Big Bee, Big Boss Taxi and Joie. Only SynCab confirmed a ride after an 11-minute wait.
The other four platforms either failed to respond or repeatedly cancelled orders during the 30-minute testing window. This contrasted sharply with a separate test to get a traditional taxi or Uber, both requiring less than one minute of wait time and offering cheaper fares than SynCab.
