The knowledge of an experienced council worker has been turned into an AI chatbot to help fellow employees.
Geraldine Jinks has worked for Peterborough City Council for 35 years as a therapy practitioner supporting adult social care, and her colleagues often ask her for advice.
The council said she was often inundated with questions and, although she was happy to help, it did put pressure on her time.
Her manager recognised this, and the authority started working on a technological solution, developing a tool called Hey Geraldine.
Ms Jinks worked with the team to feed information to the AI tool so it could answer questions asked on a daily basis in her usual chatty and direct manner.
