New asset verification rule deprives customers who previously met original criteria of rightful access, constitutes unfair terms, says lawyer
A VIP lounge at a Chinese airport has ignited considerable controversy after mandating proof of assets worth at least 20 million yuan (US$2.8 million) for entry, citing a desire to “ensure the quality of service.”
On July 17, a Chinese netizen shared online that, as a client of China Merchants Bank’s “Golden Sunflower” programme, she inquired about accessing the international First Class Lounge at Chengdu Tianfu International Airport in Sichuan province in southwestern China. She was informed that, in addition to using reward points, she would also need to provide proof of assets amounting to at least 20 million yuan.
The netizen explained that she had bought an economy class ticket but aspired to rest in the international First and Business Class Lounge at Terminal 1. She wrote: “I arrived at the airport early and searched online for available lounges. I noticed that Golden Sunflower clients could use them, and since I happen to be one, I called for clarification. But then I learned I needed to verify 20 million yuan in assets! Moreover, property and vehicles don’t count! Poverty really limits my imagination!”
