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As generative AI matures, enterprises are shifting from experimentation to implementation—moving beyond chatbots and copilots into the realm of intelligent, autonomous agents. In a conversation with VentureBeat’s Matt Marshall, Ashok Srivastava, SVP and Chief Data Officer at Intuit, and Hillary Packer, EVP and CTO at American Express at VB Transform, detailed how their companies are embracing agentic AI to transform customer experiences, internal workflows and core business operations.
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From models to missions: the rise of intelligent agents
At Intuit, agents aren’t just about answering questions—they’re about executing tasks. In TurboTax, for instance, agents help customers complete their taxes 12% faster, with nearly half finishing in under an hour. These intelligent systems draw data from multiple streams—including real-time and batch data—via Intuit’s internal bus and persistent services. Once processed, the agent analyzes the information to make a decision and take action.
