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Walmart continues to make strides in cracking the code on deploying agentic AI at enterprise scale. Their secret? Treating trust as an engineering requirement, not some compliance checkbox you tick at the end.
During the “Trust in the Algorithm: How Walmart’s Agentic AI Is Redefining Consumer Confidence and Retail Leadership” session at VB Transform 2025, Walmart’s VP of Emerging Technology Desirée Gosby, explained how the retail giant operationalizes thousands of AI use cases. One of the retailer’s primary objectives is to consistently maintain and strengthen customer confidence among its 255 million weekly shoppers.
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“We see this as a pretty big inflection point, very similar to the internet,” Gosby told industry analyst Susan Etlinger during Tuesday’s morning session. “It’s as profound in terms of how we’re actually going to operate, how we actually do work.”
