MINA: Whether you have lost your way, misplaced a valuable item, or faced a moment of danger in the Makkah region, you can simply call 911, and the first thing you will hear is, “How can I help you?”
However, behind that simple question stands an army of skilled operators and a vast, sophisticated system — the Unified Security Operations Center 911 in the Makkah region, a key division of the National Center for Security Operations under the Saudi Ministry of Interior.
The center is a vital yet often unseen component of public safety, responsible for coordinating emergency responses. Its role becomes especially crucial during major events like the annual Hajj pilgrimage.
Normally, the center includes representatives from around 15 security and service agencies, but this number can increase to as many as 30 during Hajj to ensure the effective management of large crowds and potential emergencies.
Located just a few kilometers from the holy sites, the facility is divided into three core sections: the call-taking hall, the dispatch hall, and the surveillance hall, which oversees the city’s extensive network of security cameras.
